Sales & Customer Relations - Intern

Welcome to the RoboticGen Academy team! We are glad to have you join us as a Sales & Customer Relations Intern. Your role is crucial in helping us achieve our mission of providing top-notch educational experiences. We are excited to see the contributions you will make and are here to support you every step of the way.

Roles and Responsibilities

1. Handling Sales Calls:
   1. Manage sales calls via standard phone line and WhatsApp during business hours. Take detailed notes in the system for all calls.
   2. Update the CRM and follow up with leads promptly.
2. Physical Office Day:
   1. Attend the office every Saturday from 8 AM to 4 PM.
3. Student Onboarding to the System
   1. Convert new student details and status from lead to internal student.
4. Selling Academy Products:
   1. Process payments for student enrolments.
   2. Collect monthly subscription payments.
   3. Handle sales and payments for hardware and software tools.
   4. Maintain timely receipt updates in the system.
5. Work Commitment:
   1. Average of 40 hours per week including physical office day attendance.
6. Other:
   1. Meet team KPIs and attend all relevant meetings on time.
   2. Collaborate with RGen teams and support marketing and academy initiatives.
   3. Handle customer conflict resolution.
   4. Report directly to top management.

Qualifications

• Bachelor's degree in Business, Management, or Technology preferred; exceptional candidates with Advanced Levels will be considered.
• Previous experience in sales, operations, and business development—particularly in education.
• Demonstrated leadership through school societies and extracurricular activities.
• Strong organisational skills and ability to work in teams.
• Proven ability to work under pressure and achieve sales targets.
• Excellent communication and interpersonal skills in both Sinhala and English.
• Clear understanding of RoboticGen's vision and mission, with demonstrated alignment.
• Genuine passion for education, technology, and innovation.
• Adaptability to work effectively in a fast-paced, dynamic environment.

Commitment

• This is a full-time position that includes minimum of 40 hours per week commitment, part-time basis can be also considered for a very strong candidate.
• Calling hours:
  • Full-time: 12 PM - 9PM weekdays and Saturday 9 AM - 6 PM
  • Part-time: 6 PM - 9 PM weekdays and Saturday 9 AM - 6 PM

Remuneration and Contract Details

1. Contract Type:
   • 6-month position from date of offer.
2. Payments:
   • Full-time:
     • Monthly basic salary of 20,000 LKR.
     • Monthly performance-based financial rewards according to company sales targets and policies up to LKR 20,000 LKR monthly
     • Bonuses for achieving company financial goals
   • Part-time (Exceptional candidates):
     • Monthly basic allowance of 10,000 LKR
     • Full payment after successful completion of the contract 60,000 LKR
     • Earn up to LKR 50,000 additional bonus based on meeting monthly sales targets throughout the contract period
3. Contract Termination:
   • Two-month notice period required.