Academy Operations Manager

We’re (RoboticGen Academy) looking for an Academy Operations Manager to join the team and help us build something special. Think of this role as our "School Principal"—you’ll be the person making sure our students have the best possible environment to learn, experiment, and grow into tech leaders.

Is this you?
Maybe you’ve spent a few years teaching Science, Math, or ICT to middle schoolers (Grades 6–9) and you’re ready to step into a leadership role. Or, maybe you’re a recent grad in Education or STEM with a huge passion for technology and a knack for keeping things organized.

What you’ll be doing:
You won’t just be managing a space; you’ll be fostering a culture. You’ll make sure the academy runs smoothly every day so that innovation can happen without a hitch. If you love the idea of bridging the gap between education and the tech world, we’d love to meet you.

Responsibilities

Makerspace Operations:

• Ensure smooth operation of our makerspace located in Dehiwala.
• Manage workshops, team challenges, and special events.
• Build strong relationships with students and parents while effectively communicating our learning experience.
• Manage attendance and coordinate check-in/check-out procedures for students, parents, and mentors.
• Ensure the safety and well-being of all makerspace participants.
• Inventory management that’s used for challenges, workshops and hardware kits logistics arrangement.

Mentoring Basecamp Operations:

• Create and manage weekly mentoring schedules with parent communication.
• Overlook online and physical mentoring sessions.
• Support students with technical and learning difficulties to ensure effective learning.
• Handle course management on our learning management system

Student Success:

• Organize quarterly parent meetings to discuss student progress.
• Monitor student progress and engagement; proactively resolve issues to maintain high levels of student and parent satisfaction.
• Maintain seamless communication through internal channels with both the RGen Team and Academy clients (students/parents).

Payments Handling:

• Process and track payments from parents in a timely manner.
• Share upcoming program information and upsell our products to parents and students.

Reporting & Growth:

• Participate in academy operations meetings to ensure smooth operations.
• Implement new tools to enhance both backend and frontend academy experiences.

Other:

• Adaptability: Perform any other reasonable task as needed to ensure a smooth learning experience for the students.

Working Hours

• This position follows a hybrid work schedule.
• This position required minimum of 40 hours per week time commitment.
• In-person Availability (Makerspace - Dehiwala):
  • Mondays - Fridays from 12:00 PM to 6:00 PM
  • Saturdays from 9:00 AM to 6:00 PM
• Handle direct phone calls and WhatsApp inquiries from parents and students during operation hours

Qualifications

• Bachelor's degree or higher in Business, Technology Engineering, Teaching, or Science.
• Self-motivated with ability to work independently.
• Experience in operations, preferably in an educational setting.
• Track record of contributing to voluntary organizations and leading educational initiatives.
• Experience conducting workshops and webinars in schools or outreach programs.
• Proven strong organizational and planning skills.
• Excellent communication skills in both Sinhala and English.
• Ability to inspire students and effectively communicate learning progress to parents.
• Strong understanding of RoboticGen Academy's educational vision.
• Demonstrated passion for education, technology, and innovation.
• Proven ability to thrive collaboratively in a fast-paced, dynamic environment.

Remuneration and Contract Details

1. Contract Type:
   • We'll start with a 6-month trial period, moving into a permanent, indefinite position once you’ve settled in and shown us what you can do.
2. Payments:
   • Monthly basic salary of 65,000 LKR.
   • Performance-based monthly bonus from second month onwards up to 40,000 LKR, determined by KPIs and number of active Academy students.
   • Additional quarterly and yearly milestone rewards based on progress.
3. Contract Termination:
   • Two-month notice period required for termination.